Hospitality IT solutions | Hospitality Software Solutions

• Digital consumers: Customers are better informed than the associates and hospitality brands work hard to increase their level of customer engagement and brand promise.
• Workforce development: High employee turnover affects profits. With a turnover rate of around 60 percent for low-level employees, employee attraction, and retention is a top issue for the hospitality industry. Executives and general managers must balance the industry's relatively low wages with training and management track programs. As well, trained employees increase customer satisfaction.
• Gaining customer insights: Hospitality organization have large volumes of data on their customers’ behavior, but they don’t necessarily have the right tools to interpret that data or know what to do with it. Data about customers and their behavior history, combined with their social media activity data, can be analyzed and help the business add value to the guest experience.
• Changing business models: Today’s digital consumers are creating a sense of urgency for hospitality organizations to take the last decade of digital marketing activities and reorganize, add new skills, formalize processes, and build out an operation that can exploit data and technology. Funding innovation and guest engagement means that cost reduction is critical. In addition, the platform for the development and delivery of business applications should support the customers' expectations of the travel process. A key example is the need for enhancing Internet-based passenger reservation systems. 

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Mobile Healthcare Solutions

Mobile Healthcare solutions

It is interesting to observe how the healthcare technology space is evolving -Mobility in healthcare known as ‘mHealth’ is the latest trend. “Anytime anywhere” connectivity through mobile healthcare application is being used to transform patient care, drive doctor and administrative staff productivity, and redefine the workplace.  Interestingly, in 2011 the FDA proposed guidelines for how it translates existing medical device regulations into the world of apps, Smartphone’s, and tablets.

Not only healthcare facilities are deploying consumer devices like the iPhone, iPad, or Android devices, they are also allowing healthcare workers can to bring and use personal mobile devices at work. The biggest challenges for mobile Healthcareapplications  include security concerns, HIPAA compliance, and user experience. To resolve these challenges it is important that healthcare apps meet proper Health and Medical certification. Happtique, a subsidiary of the for-profit arm of the Greater New York Hospital Association (GNYHA Ventures), is the first organization to take the initiative of constructing a certification process that Happtique will use to decide which consumer health apps and professional medical apps it will promote.

Payors are also planning to offer mobile services and develop mobile apps in order to improve customer engagement. Last year Aetna acquired Healthagen, maker of the iTriage app, to enhance consumer engagement through mobile apps. Other payors will soon offer similar consumer-facing utility apps along with wellness apps and wellness games.

Following are some of the trends in mHealth apps [according to Brian Edwards, mHealth feature editor at iMedicalApps ]

1. Apps that track patient activity. The apps provide ability to track patient data on a phone are very useful for patients especially with chronic conditions like diabetes.

2. Binary network apps. Binary network apps track peripheral devices, will possibly be the biggest trend in 2012, said Edwards. Some examples of such apps are 1) wearable censors that fit into the diagnostic process in an ambulatory setting. These Binary network apps enables caregivers to “see triggers” as the app sends an alarm depending on a predetermined threshold for the patient.


3. Health-focused games. The healthcare based game apps are really powerful in educating people to improve or manage their health in an entertaining manner.


4. Apps that empower patients. These apps help consumers make health-related decisions by pulling information from government and non-profits and organize it so users can search for facilities, read reviews and check what services are available all based on your location.